Summer School for Dell’s Managers

The Failing Grade

Dell Technologies, a technology giant, is struggling with low employee satisfaction. The company’s "Tell Dell" survey, conducted among 98,000 employees, showed a significant decline in employee net promoter score (eNPS) from 63 to 48 in just one year.

The Problem

Managers at Dell are being treated like school children, which seems to be backfiring. Employees are frustrated with the lack of understanding and support from their leaders. According to an anonymous employee, "No matter what, I’ve never seen a score move that fast in the wrong direction."

Layoffs and Changing Policies

The company laid off 13,000 employees in 2023, which could have contributed to the decline in employee satisfaction. Moreover, changes in policies, such as introducing hybrid work arrangements and employee surveillance, have also caused frustration.

Flexible Work

Dell previously emphasized the importance of flexible work arrangements. In 2020, Vice Chairman Jeff Clarke wrote, "The debate on whether a large remote workforce can be productive is over – we’re learning that it’s not only possible, it’s successful." The company aimed to have 60% of its workforce operate remotely on any day by 2022.

The Contradiction

However, the recent layoffs and changes in policies seem to contradict Dell’s commitment to flexible work. Many employees feel that the company is trying to push them back into the office, rather than providing a remote-friendly work environment.

The Survey Results

The Tell Dell survey showed that employees’ satisfaction with their jobs and working conditions has decreased significantly. The overall eNPS score dropped by 15 points, from 63 to 48. This decline is particularly concerning, as it suggests that employees are becoming increasingly dissatisfied with their jobs.

The Response

A Dell spokesperson claimed that the survey showed positive metrics, but the company’s response has been criticized for being inadequate. "It’s as if every leader was given the OK to ignore it," said one employee, suggesting that managers are not taking the survey results seriously.

Conclusion

Dell’s struggles with employee satisfaction serve as a reminder that treating employees with respect and understanding is crucial for any company’s success. By ignoring employee feedback and pushing for a more traditional work environment, Dell’s leaders may be driving away valuable employees. It’s time for the company to take a closer look at its management strategies and prioritize employee satisfaction.

FAQs

Q: What is the employee net promoter score (eNPS)?

A: The eNPS is a score that measures how likely employees are to recommend their company as a place to work.

Q: How did Dell’s eNPS score change over the past year?

A: Dell’s eNPS score dropped by 15 points, from 63 to 48, over the past year.

Q: What changes did Dell introduce that may have contributed to the decline in employee satisfaction?

A: Dell introduced hybrid work arrangements and employee surveillance, which may have caused frustration among employees.

Q: What was Dell’s stance on flexible work in the past?

A: Dell previously emphasized the importance of flexible work arrangements, aiming to have 60% of its workforce operate remotely on any day by 2022.

Q: What can Dell do to improve employee satisfaction?

A: Dell can start by listening to employee feedback and taking concrete steps to address their concerns. The company should prioritize flexibility, understanding, and respect for its employees to improve overall job satisfaction.

Author: fortune.com

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