DoorDash Takes Action to Ensure Safe Delivery
Background
DoorDash, a popular food delivery company, has announced that it is taking steps to identify and remove dangerous delivery drivers from its platform. This move comes after a flood of complaints from cities about the unlawful and dangerous operation of motorcycles, mopeds, and motorized scooters by delivery workers.
The Problem
Cities such as Boston, New York, and others have reported an increase in the number of delivery workers breaking traffic laws, including running red lights, traveling the wrong way on one-way streets, exceeding posted speed limits, and driving on sidewalks. This has led to concerns about the safety of pedestrians, particularly senior citizens and older adults.
DoorDash’s Response
DoorDash has created a dedicated point of contact for the Boston Police Department to make it easier to process requests for drivers’ records. The company will also consider removing drivers from the platform if police report that they have broken traffic laws.
In addition, DoorDash is partnering with cities to share guidance on vehicle registration requirements in multiple languages. The company will also warn delivery workers about activities that break local laws, such as driving on sidewalks.
New Measures
DoorDash is introducing several new measures to ensure the safety of its delivery workers and the public. These include:
- Creating a dedicated point of contact for the Boston Police Department to process requests for drivers’ records
- Considering removing drivers from the platform if police report that they have broken traffic laws
- Partnering with cities to share guidance on vehicle registration requirements in multiple languages
- Warning delivery workers about activities that break local laws
- Reminding drivers that failing to comply with local laws or DoorDash’s standards could lead to removal from the platform
Expanded Efforts
DoorDash is starting this effort in Boston but may expand it to other cities. The company is also planning to more frequently prompt drivers to submit a real-time selfie to prove their identity while making deliveries. The selfie will be compared to previously submitted government identification, and drivers who fail to confirm their identities will be removed from the platform.
FAQs
Q: How many drivers does DoorDash typically remove from its platform each year for breaking traffic laws?
A: DoorDash wouldn’t say Tuesday how many drivers it typically removes from its platform each year for breaking traffic laws.
Q: What is DoorDash doing to address the issue of unregistered vehicles being used for deliveries?
A: DoorDash is partnering with cities to share guidance on vehicle registration requirements in multiple languages. The company will also warn delivery workers about activities that break local laws, such as driving on sidewalks.
Q: What is DoorDash doing to ensure the safety of its delivery workers and the public?
A: DoorDash is introducing several new measures to ensure the safety of its delivery workers and the public, including creating a dedicated point of contact for the Boston Police Department, considering removing drivers from the platform if police report that they have broken traffic laws, and warning delivery workers about activities that break local laws.
Conclusion
DoorDash’s efforts to identify and remove dangerous delivery drivers from its platform are a positive step towards ensuring the safety of its delivery workers and the public. By introducing new measures and partnering with cities, DoorDash is demonstrating its commitment to creating a safe and responsible delivery experience.
Author: fortune.com
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